I never thought I’d be writing about the intersection of emotional intelligence and Twitter but…I just checked out a Guy Kawasaki tweet about an article he wrote called The Art of Mea Culpa. Let’s see if I can set this up in a way that makes sense to tweet-savvy and non-tweet-savvy folks alike.
According to Guy, it seems the website Mashable, in reporting about the new Apple iPad, kinda sorta borrowed pictures – not a few but many – from a site called GDGT. Major oops! Mashable is a huge well-known social media site and kinda shoulda known better then to just take pictures from another site and publish them on their own site without permission or proper credit – but they kinda forgot to ask. And GDGT totally found out.
How Twitter Helped Save the Day
What Guy shares with us is part of the actual Twitter exchange between GDGT’s Ryan Block and Mashable reporter Ben Parr – a great case study in true emotional intelligence at work in the world of business. It’s a short article, so please take a moment and check it out here – especially their tweeted conversation.
Really…it’s well worth reading. I’ll wait.
Did you see what happened? In just a few short tweets, something that probably would have blown up huge in most if not all the business environments in which I’ve ever worked instead got worked out. Civilized and effective. Cool and respectful. What a concept!
How many times have you seen people almost come to blows for ridiculous things like fences, noise, backyard trees, and thought, “This is how wars start”? Clearly, the way to resolve issues is to openly, calmly, and honestly discuss them. Otherwise, as the Chinese proverb goes, “A book tightly shut is but a block of paper.”
Nicely said, Guy.
For many years, Sun Tzu’s The Art of War has been heralded by business warriors as an exemplary take-no-prisoners game plan for playing to win at all cost. (There are also deeper non-warlike lessons to be gleaned from his work.*) But maybe it’s finally time for business to let go of the oh-so limiting war-mentality framework they’ve been relying on and instead look to a more advanced fully-integrated 2.0 model – maybe even one based on lessons learned from Kawasak’s post!
One more thought:
Not that I’m suggesting we all work out our problems on Twitter, but since Twitter limits you to 140 characters per tweet, I think there might be something about keeping our responses short and tweet (sorry) that helps cut through the crap and makes it easier to stick to simple salient information – while also keeping it real. Might be something worth exploring.
What do you think?