I recently got a great e-mail from a bright, talented, well-qualified job seeker who shared some of his oh-so-honest thoughts and feelings based on four long months of looking for a job. And let me tell you…he’s NOT a happy camper. He’s had it beyond up-to-here with employers, interviewers and the entire hiring / job interview process!
He feels frustrated, angry and fed up with the way he sees job candidates – including himself – being treated during the hiring process by employers or employer representatives. And I know he’s not the only one out there feeling this anger!
Why are job seekers so angry at interviewers & interviews?
I have a feeling each and every one of you has at least one answer to that question – and no doubt the list of answers would go on and on page after page after page! It’s unbelievably hard to have almost no control over something so critically important to our lives – something that can affect our entire future – as well as such basic stuff as paying rent and eating.
Matthew, the reader who wrote me, has been lucky since he’s actually getting interviews. (I think category one for our Anger List would have to be all the folks who never even get in the door to show how talented they are!) But Matthew does get interviews – and it’s not that he screws up or blows his interviews…instead, it’s the interviewers who are driving him nuts.
Here to start off our Anger List are some of his “I wish they would just listen to me and change their wicked ways” points for employers (with a bit of editing from me). I think you’ll get a kick out of his sense of humor and perspective – but remember, when he wrote this…well…grrrrr!
1. Our Time is Just as Valuable as Yours
“I finally landed a decent interview with a state employer who seemed eager to interview me. I arrived at the site 10 minutes early, and was ushered back into the “waiting room” to be left in peace to compose myself. I had a lot of composure time. Forty five minutes, to be exact.
I waited. And waited. Employers: don’t think that sending a harried staff member into what I now was calling the “Holding Pen” to note that “we need X here to interview you, and she is dealing with a crisis right now” is good enough. At least offer me a damn cup of coffee! Or better yet, use this as an opportunity to show me an interesting facet of the work. I don’t mind. If crisis intervention is part of the job, seeing some action along those lines would be more stimulating than figuring out how much of the peeling paint in the “Holding Pen” I would have to eat before I keeled over from lead poisoning and got some attention.
LESSON: We show up on time ready to roll. Is it too much to ask that you do the same?”
2. Please Don’t Bait and Switch
“Despite my urge to eat paint chips and claw out the eyes of the next person who approached me with any words other than “We’re ready now”, I made it through the interview. Two very similar jobs were posted, one with a lower salary that did not require a Master’s degree (which I have), and one which did. The job description I was handed was for the Master’s level position. I reiterated this during the interview, and yes, I was told I was interviewing for the latter position. We all smiled and went our separate ways.
Two days later I was offered a job – at the bottom of the pay scale for the non-Master’s position. I questioned the HR person, and she insisted that there was just ONE position, and the salary ranged over a $14,000 span. Hey nice lady…I have both job postings in front of me! $8,000.00 less than my last position, for doing much the same duties, and relocating 700 miles. FYI: I attempted to negotiate, but the offer was firm, and I ended up declining the offer.
LESSON: Employers, please don’t assume that potential workers will “take anything” to be employed. We can read, and know full well when you are going beyond “thrifty” and “reasonable”, and are marching stubbornly into “cheap” and “insulting”. STICK TO THE JOB DESCRIPTION AND ADVERTISED SALARY RANGE. AND PLEASE DON’T TRY TO BAIT AND SWITCH.
BONUS LESSON: I drove three hours to give a drug urine sample. If I have to pee in a cup for you, then I’d like to have a bit more respect and honesty.”
3. Do Keep a Scheduled Promise to Call
“We job seekers get very, VERY excited when we hear from you. But that excitement can quickly go sour if there is any unexplained broken “promise”. For example…
I scored a phone interview, and boy, was I excited. I was by the phone, ready to knock ‘em dead long distance. Cue crickets, chirping loudly in the silence that was not broken by the phone ringing. I waited two hours past the appointed time, and even sent a tactful email inquiring if I had “misunderstood” the date or time. (Hell no, I had it burned into my brain). No reply.
The next morning there was an email from the potential employer apologizing and wanting another interview that day. I promptly replied, thanked her, and gave her a four hour window of time when I was available during the day. Again, no reply…but I waited by the phone for, well… five hours. Another round of emails, and this time she was not so nice: “I will be out of the office for three days, and will contact you next week.” I ended the torture via e-mail by declining to be interviewed by them after all. If this is how they handle their business, then it’s not the place for me.
LESSON: Schedules were created for a reason, and the employer made the appointment. As job seekers, we know you HR folk are busy people. But here’s the scoop: SO ARE WE. You would be pissed as hell if you had arranged your day around a vital phone call that never came. Please show us you respect us as you expect us to respect you.”
4. Don’t Air Your Dirty Laundry
“A certain well known human services agency was fairly persistent in wanting me to interview with them. I was called by one person, and told to call another person to set up an interview. I did so, and immediately was asked why I was calling her. I explained why, and gave the name of the referrer.
Well, I don’t care if you got yourselves a little feud going on, but don’t drag me into it, sister girl. She was fairly indignant that this other person had handled this the way he had, as she did not seem to know that she was the ultimate contact person for job seekers. Did I need to hear all this?
LESSON: The title of this section says it all.”
5. Have Some Idea of Who We Are and What We Applied For!
“Nothing, and I mean nothing, is more demeaning or frustrating than speaking with a representative of your organization who has no idea who we are. You contacted ME!! I fully expect that it might take a minute, but for god sakes, DON’T LET ON YOU DON’T EVEN KNOW WHO WE ARE OR ANYTHING ABOUT OUR QUALIFICATIONS.
Upon returning a call from a potential employer, it was obvious she had no clue as to who I was. She said my name “sounded familiar”- oh…there I was…in her “pile”. (Thanks but no thanks.) She then proceeded to do an impromptu interview over the phone. OK. I started getting excited. We were back in my comfort zone, so I fired off bright answers to her questions. The questions began to stray from the job description I had and then asked for my “RN license number”.
Excuse me? I told her that might be a bit difficult, since I’m not a registered nurse; I’m a social worker. Her response? “Social worker? Oh, I didn’t know we were hiring for those. We may have a few positions, oh no, they’re filled. I guess we have nothing for you at the moment?”
Lady, you answered your own question. I applied for the SOCIAL WORK JOB YOUR COMPANY ADVERTISED. If you are only hiring RNs right now, I’ll just go spend another four-to-six years and get THAT degree.
LESSON: It’s OK to ask our names, and what position we applied for. It’s even better if you take a moment, put us on hold, and find us in your “pile”. Just scan the resume and job application if you need a refresher. But DON’T TRY AND STUMBLE YOUR WAY THROUGH. It only makes you and your organization look bad.”
I hadn’t intended to publish this much of Matthew’s e-mail, but it’s just so good. I think his words are something every employer should read. And I know it’s something a lot of you can relate to!
FINAL NOTE: On the other hand, it’s a buyer’s market and basically a job seeker has to brace himself or herself for unexpected emergencies – or even sheer incompetence – on the employer end. I’ve been on the other side both as a screener and interviewer, and although I really did try my best to consider the candidate’s needs, I’m sure there were times when candidates were not feeling the love.
I know the system is imperfect, but when I’m on the job seeker side, my attitude is I’m here for me and I’m not going to let their stuff keep me from getting what I need and want.
Then again, if it’s Bozo City over there, forewarned is forearmed! 
What are your thoughts? Do you have any job interview stories to add to the list? We’d love to hear them!
Some Work Coach Cafe interview posts:
Dealing with Interview Stress
I Got the Post-Interview Temporary OCD Blues
12 Ways to Stay Sane After a Job Interview
What the Heck Goes On Behind the Scenes After a Job Interview?
Ideas for Handling Job Interview Questions and Answers
What’s Your Greatest Strength?
What’s Your Greatest Weakness?
Where Do You See Yourself Five Years from Now?
Handling Some Tough Interview Questions
Explaining Why You Left the Last Job So Soon
How Do I Interview After Being Fired?
How Do I Explain Dropping Out of Law School?
Job Interview Tips
15 Things I Look for When I Interview People
18 Practical Tips to Help You Ace That Job Interview
The Single Most Important Thing in Any Job Interview
Please Help Me Ace My Phone Interview!
Help! I Get Nervous When I Interview for a Job
Go D!! I wish you all the luck in the world. Actually, luck had nothing to do with it…YOU created your own “luck”, and now it is starting to pay off.
Ironically, my hopefully soon to be employers did the same thing to me- “Now, when you start, get ready for…” then “Well, whoever we hire will have to be ready for…” so this is a very good omen. That, and the fact that they are promptly following up with any implied and stated “promises”.
Yes, I should receive the “final word” by Thursday regarding my job search, and if it has ended (i.e. that pesky offer letter-nothing else counts for me right now).
I will check in when I hear more.
Again, good work, D!
Matthew
Hi, All:
Another update:
Today, I interviewed with the two staff members (see thread above). Yep, interview numbers 5 & 6 with the same company.
Although they had the job description on hand, they asked what the SVP said my role would be. Not sure if it was a trick question, I stated, “combination of things including public relations and strategic planning.” I figured whatever the SVP and I discussed regarding my role, this is something he should make clear to them. On the other hand, I reassured them whatever needed to be done to accomplish the job, I’ll do it (team player).
They talked about how they are sometimes overwhelmed due to the small staff handling a global company’s department.
I smiled and said, “What you described, I experienced at the majority of my former positions in which I was the ONLY person responsible for A, B, and C, while traveling almost 60 percent of the time. Additionally, I covered 11 offices in 10 states interacting with elected officials, not-for-profit organizations, lenders, grass-root organizations, and consumers. So, yes, I’ve been there, handle the stress and exceeded expectations.”
Yep, they smiled.
The 1.45 hour interview was very informative, relaxed and eye-opening. As a matter of fact, during the interview, one of the staff member asked if I was told about “the wonderful company benefits.” As he began to tell me about them, the other staffer stated, “that’s something HR will tell her about. I mean, that’s something the person hired for the job will hear from HR.”
Staffer 1 replied, “well, looks like to me, we found the right person. And, she’s very friendly. I like her”
Staffer 2: “Well we don’t know if she’ll accept the job. We need to leave that to HR.”
Overall, the interview went well.
Next step? I think receiving a job offer letter from HR.
I’ll keep you updated.
Hi, Matthew:
Thanks for the great words of encouragement. Really appreciate it.
You will receive your offer letter sooner than anticipated.
Like others, my eyes, toes, arms, legs, fingers, and anything else, are crossed.
And, to you, GOOD WORK, M!
For my experiences these 5 don’t come close.
-It’s the 1st face to face, we have been talking for 1hr. We talk about base salary and agree then we start talking about back end compensation and equity. I follow up for the next step Radio Silence
-Recruiters- call me to come to your offices for an interview during the interview tell me that there are 2-3 jobs I would be perfect for. Ask me if it would be ok to send my resume to them. Sure then Radio Silence nothing
This has happened to me 7 times.
Maybe I missed something when I interviewed people.
1st I never discussed compensation in the first face to face even if I thought they walked on water(I managed an 80 person group).
I gave positive feedback to folks only if I thought they had a better than 70% of getting the job.
What gives?
Thanks Matthew and D! Love the mutual support. Don’t I have the best readers?
D…let me know when it’s soup. So happy for you. All remains crossed, of course.
Matthew…we all await that beautiful piece of paper in your hands.
John I hope that’s a rhetorical question, because I’m stymied by the way you and others just on this post alone have been treated. Then again…I take hope from comments I’ve been getting from readers who have been treated well and got the offer – even though it took ages for the miracle to happen.
I wish more interviewers were like you. Please…think of it as dating. You may have dozens of rotten ones, but when you find the right one – no matter how long it takes – it’s worth it! Meanwhile, check any areas that may need brushing up and network, network, network.
In fact…(for you or anyone else this might interest) just got this wonderful comment related to networking:
http://www.workcoachcafe.com/2010/01/25/will-my-low-credit-score-ruin-my-chances-for-a-job-offer/comment-page-1/#comment-15372
Best of luck to all of you!!
~ Ronnie Ann
Ronnie Ann
Thank you for the compliment. Actually the firm I work in for 22 years gave training classes at all management levels on how to conduct an interview and even 2nd and 3rd ones. Also always respond to a candidate. Even if you didnt hire that person we were taught to treat everyone like a possible customer in any interaction.
I wish I was embellishing however I am not. Most of the friends who are interviewing are interviewing for senior spots COO, CFO(hedge funds and service providers).
Regards
Training? Valuing and respecting the candidates as a policy? What a strange concept, John ! But seriously…really good to hear that firms make the time and effort to provide training for such an important process.
I’ve mentioned the idea of an Interviewee Bill of Rights on other sites. Sounds like your company could help write some of the policies.
Please let us know how your search progresses. Good luck to you and all your friends. As someone who long ago graduated with an MBA in Finance and well understands how some of these places work, I feel your and their pain!
All my best!
~ Ronnie Ann
Here’s the final update:
Yesterday, I received snail mail from the SVP stating they went with another candidate. After five interviews, and excelling on the writing test, I was not offered the position.
No specific reason given. But, I know my credit report was the main reason.
Since leaving my last job, I’ve dealt with several issues beyond my control including:
1) an 18-month severe illness in which I almost died. (I paid for my medical insurance, $600 per month);
2) attempted short sale of a rental property. The lenders, which received bailout money, did not want to agree to a short sale;
3) Tenants refusing to pay rent. Eventually, they were evicted;
4) Tried to renegotiate the terms of a business loan with a lender who received government/taxpayers bailout money. They did not want to renegotiate; and
5) Due to the horrible economy, I lost almost $30,000 in my 401K (stocks). By the time I could sell the stock, it was worthless.
Prior to these incidences, I had excellent (A1) credit. Never missed or was late paying a creditor.
Initially, I was upset. But, after an hour of “feeling sorry for myself” I remember situations occur for a reason, and to look at my current blessings:
1) I am still able to pay the mortgage on my home. Never missed a payment;
2) I’m healthier. Regained 30 pounds, and look/feel fantastic!
3) Companies continue interviewing me.
4) My parents, grandparents (maternal AND paternal), 5 siblings, and numerous nieces, nephews and cousins are alive and well.
5) My husband is extremely supportive, and he spoils the heck out of me, especially when I don’t want to receive his hugs, kisses, and presents. (Actually, I do, but I pretend not to want them.)
6) My 8-year-old Husky gives the best and sloppiest “kisses”.
7) During my illness, my faith in God strenghtened.
As stated, initially, I was upset. My life continues to progress beyond this company’s decision, which does NOT determine my direction in life. This temporary set-back will NOT prevent me from moving forward and succeeding.
After I obtain another position, I will work on improving my credit score. I’m not a deadbeat; only someone who has experienced a “temporary lane change” in life.
Now, it’s time for me to get back onto the express lane of life.
-d
D, Your attitude is great! I know how hard it is to maintain it when you have something fall through that you really thought was a great opportunity. Hang in there. You will land something even better. What the heck does credit score have to do with how good an employee you are? A friend just bought a new house and went through a real nightmare to do so because his credit report said he worked for a firm he hadn’t worked for since 1980 and had additional misinformation. These things should be outlawed. I had to pay more for my car insurance because of my “credit score” which was negatively impacted by a fight with a health care provider over the state’s inability to pay in a timely manner. We consumers need to do something about the use of these in inappropriate ways. Give the Husky a hug for me and think about a better tomorrow.
T.
What Terri said, D.
I am with you all the way. We all are. Best of luck!
~ Ronnie Ann
D, you are an inspiration to me. Just keep moving forward! This week has been especially frustrating for me. I’ve had two employers say they would contact me via phone at an agreed upon time and both did not follow through. I have decided that these companies are probably not the ones I’d want to work for anyway. It is annoying and I do think employers should keep a promise to call when they say they are going to do so. I also agree that employers should read Matthew’s blog.
Hi, Lane Zane:
Thank you for your comment. I really appreciate it. I’ve moved on in my search, and look forward to other opportunities . I refuse to allow anyone or a company prevent me from succeeding in life.
Sure, you’re annoyed because they didn’t call as promised.
Sometimes our busy schedules make it difficult to keep “a promise” to others. But, you can’t take that as a personal attack. How often have you “promised” someone you would call them “right back” while talking to another person? Remember when you “promised” to pick up something at the store for someone; “promised” to drop the added pounds after discovering the dryer/dry cleaners shrunk your favorite outfit? How about “promising” your spouse you would not purchase another pair of shoes, handbag, dress, etc.
Provide due diligence! Follow-up with the person who stated s/he will call you. This shows not only initiate, but also interest in the position.
-d
Thank you D! Love the mutual support. I like to think for every rude and thoughtless employer out there, there’s also a good one out there too – ok, maybe the ratio is a bit skewed lately, but the good ones do exist!!
I wish you, Lane and everyone all the best. I’ll be away for a couple of weeks, but I’ll be sending my best wishes anyway.
~ Ronnie